Category ›› Web/Tech
Getting Started with QA: Getting Your Feet Wet
On the workbench in my garage is a router and router table. I bought it several years ago. It’s a nice one. I even bought a bunch of jigs for creating different kinds of edges. In all the time I’ve had it, I’ve turned it on less than five times. The problem is, I am ...
The Social Media Buzz; Time for Decaf?
I was part of a great ACCP event last week sponsored by Avtex and hosted by Pella Corporation at their headquarters. There was a wonderful presentation made on the subject of monitoring and responding to customers through social media by Spindustry and their clients from Omaha Steaks. Then, this morning, the Wall Street Journal dedicated an ...
The Call Center as Social Media Outpost
At ICMI's ACCE 09 conference last month, the buzz was around expanding the call center to become a social media outpost. It is rapidly becoming clear that interacting with customers is no longer just through phone calls. Interacting with customers must happen through the emerging communication channels like Facebook and Twitter. I recently had ...
How Customer Service Should Respond to Social Media
Whenever I hear someone in the blogosphere or Twitter railing against one of my clients, I immediately bring it to their attention. In most cases, I've witnessed my clients responding immediately and appropriately to the situation in an attempt to rectify a problem. After sending a handful of negative posts to one of my clients, ...
Tom Vander Well Interviewed on Michael Libbie’s “Insight on Business”
Thanks to Michael Libbie of Insight on Business for having me on his webcast to talk about customer service! The entire show can be viewed ...
QAQnA Makes “Top 10″ List Once More!
A heartfelt "thank you" to Call Centre Helper magazine for naming QAQnA one of the web's "Top 10 Call Center Related Websites" once again this year. We are priviledged to have our little blog be among such great company! See the complete list. Here's to another great ...
