Links
Call Center
- Call Center QA Blues: http://callcenterqablues.com
- Call Centre Helper: http://www.callcentrehelper.com
- Call Center Gal: http://callcentergal.com
- Call Center Purgatory: http://callcenterpurgatory.blogspot.com/
- Contact Center Performance Forum: http://contactcenter.ning.com/
- Contact Center Networking Group: http://ccng.com
- SOCAP: http://www.socap.org
- ACCP: http://associationccp.com/
Customer Service
- Standing Out From the Crowd: http://standing-out.com
- Service Untitled: http://www.serviceuntitled.com/
- Customer Evangelists: http://customerevangelists.typepad.com/blog/
- People2People Service: http://www.people2peopleservice.com/
Business, Management & Leadership
- Ramblings from a Glass Half Full: http://www.starbucker.com/
- IowaBiz: http://www.iowabiz.com/
- Carpe Factum: http://carpefactum.typepad.com/
- Brain Leaders & Learners: http://www.brainleadersandlearners.com/
Technology & Telephony
- Avtex: http://www.avtex.com/
- TMC: http://tmcnet.com
- Conference Calls Unlimited: http://www.conferencecallsunlimited.com/
Education Resources
- ICMI: http://www.icmi.com
Blogging & Social Media
- Converstations: http://converstations.com/
- Central Iowa Bloggers: http://centraliowabloggers.com/
- Phil Gerbyshak: http://www.philgerbyshak.com/
- Successful Blog: http://www.successful-blog.com/
The Truth of the Tape
The Check-Out Line and Hold Button Have Glaring Similarities
Year-End QA Considerations