A CEO in the Call Center CSR’s Shoes

A CEO in the Call Center CSR’s Shoes

October 12, 2010

Posted by in Call Center Issues, Customer Service, Management & Leadership with 3 comments

DirecTV’s CEO went on Undercover Boss and learned how difficult a CSR’s job can really be. Sometimes it’s good to walk a mile in your CSR’s shoes!

If you can’t see the video above, you may view it here.

  • steve

    thats pretty funny. I guess it really depends on the size of the company. Our CEO loves to get on the phone and do retention. He just ends up giving away too much money.

  • http://www.web-self-service.com Web Agent

    Such an ideal CEO! It’s great to see something like this, CEO checkin how tough it is to be performing CSR jobs.. Well done!

  • Dvcasson

    I sure wish my CEO would do that… ^_^

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