Category ›› Call Center Humor
Customer Service Truth is Stranger than Fiction
The following conversation was reported to (the customer is) Not Always Right from a telecommunications tech support agent who was setting up a work order on May 20th, one day before the predicted return of Jesus, the rapture of the saints, and the consequential end of the world: Me: “Now, sir, I have appointments open for the ...
Giving Them a Taste of Their Own Medicine
Admit it. You’ve been so angry with a company’s poor customer service that you’ve used your time on hold to creatively design schemes that would make the suits at that company understand what it’s like to endure their own abyssmal service. A european television show put one of those schemes into reality. This YouTube ...
Tech Support is a PICNIC
I chuckled and thought of all my dear tech support friends in call centers around the world this past weekend. I was perusing a Reader’s Digest and read about and IT department that had begun talking about certain trouble tickets as a P.I.C.N.I.C.: Problem In Chair Not In ...
The Perils of Making Everyone Happy
I recently worked with a call center Quality Manager who is an interesting case study in management. I observed this person criticize their own quality program to front-line agents, wanting the agents to be happy and wanting to present an "on your side" attitude. The same person then talked about the importance of the same ...
Chuckle for the Day
I needed a chuckle yesterday and this one came courtesy of Ann Onimous: "A call center is like a box of granola. After your remove the fruits and the nuts, all you have left are the flakes." Thanks for putting a smile on my face, ...
Sometimes QA Drives Stupid Behaviors
I arrived at the airport tonight on a late flight. I took the Hertz shuttle to pick up my car. There was no one on the shuttle but me. So, I sat up front by the driver who was a very nice man named Clayton. I gave him my name; we discussed where I was ...
A Laugh from the Call Center for Today
A while back I was led to a hilarious site by Ann Onimous. I was going to pass it along, but it got stuck in the "to-post" file. Then today I was reading a great blog written by a Call Center CSR that was referenced by Jam Mayer over at Call Center Script and it ...
Laugh for Today: The Future of Fast Food Outsourcing?
Today’s laugh courtesy of ...
A Laugh for Today: Employees Dissatisfied? Implement a Call Center ‘It Could Be Worse’ Program
Today’s laugh from ...
