SQC Video: Coaching CSRs with “Must Mouth”

SQC Video: Coaching CSRs with “Must Mouth”

January 27, 2011

Posted by in Call Center Issues, Training & Coaching with one comment

“Mush mouth” happens in every call center. A CSR rattles on in an endless stream of words that are completely unintelligible to the customer on the other end of th line. In this brief two minute video, Tom Vander Well provides a couple of key suggestions for coaching CSR’s with “Mush Mouth.”

  • http://www.facebook.com/people/Sureshkumar-Natarajan/100000791258189 Sureshkumar Natarajan

    It’s kind of odd to say a puzzle shooter is a spiritual successor to a
    point-and-click adventure/horror game, but I think the story premise of
    the original Portal drew at least some inspiration from the book and
    this game…
    For more info pls visit here:
     http://nationalliteracyconsortium.org/index.php?title=Main_Page/
    http://iibcc.org/index.php?title=Main_Page/

^ Back to top

Contact us

Work with us

  • We have the opportunity to work with some of the finest people and organizations around the world. If your interested in seeing how c wenger group can help improve customer satisfaction and overall service quality, please contact us today.
  • Contact us via the form to your left or email us.

Twitter

    Connect