Category ›› Blogtipping
QAQnA Makes “Top 10″ List Once More!
A heartfelt "thank you" to Call Centre Helper magazine for naming QAQnA one of the web's "Top 10 Call Center Related Websites" once again this year. We are priviledged to have our little blog be among such great company! See the complete list. Here's to another great ...
A Different Take on Difficult Customers
A few weeks ago I was fortunate to be in London for a few days with my wife, and I met up briefly with Jonty Pearce who edits Call Centre Helper magazine in the UK. Jonty and I enjoyed a follow up conversation over the phone. If you're unfamiliar with his on-line magazine, it's worth bookmarking ...
QAQnA Named Among Best Call Center Sites!
I just received word today that QAQnA was named in the Top 10 Call Center sites by Call Centre Helper magazine in the U.K. I sent a quick note to the editor, Jonty Pearce, to let him know that we’re humbled by the honor. A big thank you to all of our readers and subscribers! ...
Liz Strauss @ Panera!
I had the distinct pleasure and privilege of meeting up with Liz Strauss yesterday at a Panera in downtown Chicago. It was then that Liz confided in me that it was her first time in a Panera! The Blogga Nostra would be shocked and amazed by this revelation – but I was pleased to provide ...
Follow the Experiences of an Outsource CSR
There’s been some lively discussion around here about outsourcing, both positive and negative. In a moment of synchronicity, I came across a new blog, Call Center Hijinks written anonymously by a CSR who is starting a job at a 3rd party call center that takes customer service calls for 6 different companies. Readers in the ...
QAQnA Mug Club Winner: C.B. Whittemore
The first time I read C.B. Whittemore’s blog, I knew: she is a warm, intelligent person she is a great writer she is a passionate service provider she is a creative spirit she needs a coffee mug. So, C.B. has been awarded the newest member of the QAQnA Mug Club! If you haven’t read Christine’s ...
Blog Tipping – Genuine Curiosity
It’s the first of the month. That means it’s time to sneak out into the blogosphere’s pasture and do a little blogtipping! I’ve been a lurking subscriber at Dwayne Melancon‘s blog, Genuine Curiosity because, well – I was genuinely curious about what he had to say. I’ve been regularly rewarded with a good ...
Open Mic Night @ Successful Blog
If you’ve not been to open mic night at Liz Strauss’ blog, you’ve got to check it out. Every Tuesday the conversation runs rampant and you’re guaranteed to meet some new and interesting people, like Chris Cree who was propogating ads. Thanks for the fun opportunity, Liz! See you there next Tuesday as the open ...
Mug Club Winner – Starbucker!
In a death-defying blogging exercise, we’re going to blog-tip and announce the newest member of the QAQnA Mug Club in one post. Starbucker has become a regular around here and his blog Ramblings from a Glass Half-full is one of my favorites. Three reasons Starbucker is a winner, and why I love his blog: Attitude. ...
It’s Blogtipping Day!
This month I’d like to blog-tip Steve Rucinski at Small Business CEO. I stumbled upon Steve’s blog over a month ago and I’ve enjoyed lurking and reading his posts ever since. Three things I like about Small Business CEO: His content is "on target". As a small business owner, I appreciate the range of material ...
